Your rights, protected

Notice of Privacy Practices

Effective Date: September 9, 2026 · Required under HIPAA (45 CFR §§ 164.520)

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

I. Who We Are

This Notice describes the privacy practices of Abundant Life Healthcare, PLLC: Gabriela Harrison, MPAS, PA-C (“Abundant Life Healthcare”, “we” or “us”), including all healthcare professionals, which may include telehealth urgent care, wellness programs, and preventive bridge wellness providers, allowed to enter or access information in your medical record and all employees with access to your medical or billing records or health information about you (“Protected Health Information”). We may change the terms of this Notice at any time. If we change this Notice, we may make the new notice terms effective for all your Protected Health Information that we maintain, including any information created or received prior to issuing the new notice. If we change this Notice, we will post the new notice on our website or in our patient portal. You also may obtain a new notice by contacting us using the contact information below.

II. Our Privacy Obligations

We understand that your health information is personal and we are committed to protecting your privacy. In addition, we are required by law to maintain the privacy of your Protected Health Information, to provide you with this Notice of our legal duties and privacy practices with respect to your Protected Health Information, and to notify you in the event of a breach of your unsecured Protected Health Information. When we use or disclose your Protected Health Information, we are required to abide by the terms of this Notice (or other notice in effect at the time of the use or disclosure).

III. Permissible Uses and Disclosures Without Your Written Authorization

We may use and disclose your Protected Health Information without your written authorization for the following purposes:

• Treatment. We use and disclose your Protected Health Information to provide treatment and other services to you — for example, to provide clinical care services, to consult with other clinicians about a medical condition, or to direct or recommend alternative treatments, therapies, health care providers, or settings of care. We may also disclose Protected Health Information to other providers involved in your treatment.
• Payment. We may use and disclose your Protected Health Information to obtain payment for telehealth urgent care, wellness programs, and preventive bridge wellness services, and other health care services that we provide to you — for example, disclosures to claim and obtain payment from Medicare, Medicaid, your health insurer, or other payer to verify coverage for primary care, weight loss, Hormone Replacement Therapy, and other services. We may also disclose Protected Health Information to your other health care providers when required for them to receive payment for services they render to you.
• Health Care Operations. We may use and disclose your Protected Health Information for our health care operations, including internal administration and planning and activities that improve the quality and cost effectiveness of the care we deliver — for example, quality assessment, employee review, communications with and/or about you, training, licensing, and developing our practice’s capabilities. Entities within our organized health care arrangement may share Protected Health Information with one another as necessary to carry out treatment, payment, or health care operations. We may also disclose your Protected Health Information to business associates that perform activities such as billing, coordinating care, or transcribing records for us, and we contractually require them to safeguard your privacy.
• Disclosure to Relatives, Close Friends and Other Caregivers. We may use or disclose your Protected Health Information to a family member, other relative, close personal friend, or any other person identified by you when you are present for or otherwise available prior to the disclosure, if we obtain your agreement, give you the opportunity to object and you do not, or we reasonably infer you do not object. If you are not present or unavailable beforehand, we may use professional judgment to determine whether disclosure is in your best interests, limited to information directly relevant to that person’s involvement in your care.
• As Required by Law. We may use and disclose your Protected Health Information when required to do so by any applicable federal, state, or local law.
• Public Health Activities. We may disclose your Protected Health Information to report information to public health authorities for preventing or controlling disease, injury, or disability; to report child abuse and neglect; to report information under FDA jurisdiction; to alert a person exposed to a communicable disease; and to report work-related illnesses and injuries or workplace medical surveillance as required by law.
• Victims of Abuse, Neglect or Domestic Violence. We may disclose your Protected Health Information if we reasonably believe you are a victim of abuse, neglect, or domestic violence to a government authority authorized by law to receive such reports.
• Health Oversight Activities. We may disclose your Protected Health Information to an agency overseeing the health care system responsible for ensuring compliance with government health program rules such as Medicare or Medicaid.
• Judicial and Administrative Proceedings. We may disclose your Protected Health Information in a judicial or administrative proceeding in response to a legal order or other lawful process.
• Law Enforcement Officials. We may disclose your Protected Health Information to police or other law enforcement officials as required by law or in compliance with a court order.
• Decedents. We may disclose your Protected Health Information to a coroner or medical examiner as authorized by law.
• Organ and Tissue Procurement. We may disclose your Protected Health Information to organizations that facilitate organ, eye, or tissue procurement, banking, or transplantation.
• Clinical Trials and Other Research Activities. We may use and disclose your Protected Health Information for research pursuant to a valid authorization from you, or when an institutional review board or privacy board has waived that requirement. In certain circumstances, your information may be disclosed without authorization to researchers preparing a research project, for research on decedents, or as part of a data set that omits information that can directly identify you.
• Health or Safety. We may use or disclose your Protected Health Information to prevent or lessen a serious and imminent threat to a person’s or the public’s health or safety.
• Specialized Government Functions. We may use and disclose your Protected Health Information to units of government with special functions, such as the U.S. military or the U.S. Department of State, under certain circumstances.
• Workers’ Compensation. We may disclose your Protected Health Information as authorized by and to the extent necessary to comply with state law relating to workers’ compensation or similar programs.

IV. Uses and Disclosures Requiring Your Written Authorization

For any purpose other than those described above, we only use or disclose your Protected Health Information when you give us your written authorization. You may revoke your authorization at any time, except to the extent we have already relied on it, by submitting a written statement to us using the contact information below.

• Marketing. We must obtain your written authorization prior to using your Protected Health Information for purposes that are marketing under the HIPAA privacy rules. We will not accept payments from other organizations or individuals in exchange for marketing communications to you unless you have authorized it or the communication is permitted by law.
• Sale of Protected Health Information. We will not make any disclosure of Protected Health Information that is a sale of Protected Health Information without your written authorization.
• Psychotherapy Notes. To the extent we receive or create any psychotherapy notes about you, we will not use or disclose them without your authorization except as permitted by law.
• Highly Confidential Information. Federal and state law requires special privacy protections for certain health information, including mental health records, substance use disorder treatment records, and other information given special protection under state or federal law other than HIPAA. We must obtain your authorization to disclose this Highly Confidential Information for any purpose other than those permitted by law.

V. Your Individual Rights

• For Further Information; Complaints. If you have questions about your privacy rights, are concerned we have violated them, or disagree with a decision we made about access to your Protected Health Information, contact us. You may also file a written complaint with the Office for Civil Rights of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint with us or with HHS.
• Right to Request Additional Restrictions. You may request restrictions on our use and disclosure of your Protected Health Information for treatment, payment, and health care operations, or to individuals involved in your care or its payment. We will consider all requests carefully, though we are not required to agree unless the request is to restrict disclosure to a health plan for payment or operations purposes, the disclosure is not required by law, and the information pertains solely to an item or service you have paid for in full out of pocket.
• Right to Receive Communications by Alternative Means or at Alternative Locations. We will accommodate any reasonable written request to receive your Protected Health Information by alternative means of communication or at alternative locations.
• Right to Inspect and Copy Your Health Information. You may request access to your medical record and billing records to inspect and obtain copies. Under limited circumstances we may deny access to a portion of your records. We may charge a reasonable copy fee for requested copies.
• Right to Amend Your Records. You may request that we amend your Protected Health Information maintained in your medical record or billing records. We will comply unless we believe the information is accurate and complete, or other special circumstances apply.
• Right to Receive an Accounting of Disclosures. Upon request, you may obtain an accounting of certain disclosures we have made of your Protected Health Information, for a period not exceeding six years prior to your request. We may charge a reasonable fee if you request more than one accounting in a twelve-month period.
• Right to Receive a Paper Copy of this Notice. Upon request, you may obtain a paper copy of this Notice at any time, even if you agreed to receive it electronically.

VI. Contact Us

Abundant Life Healthcare, PLLC: Gabriela Harrison, MPAS, PA-C
841 Prudential Drive, Suite 1219A, Jacksonville, FL 32207
Email: support@abundantlifehealthcare.org
Phone: 863.272.9398 · Fax: 888.334.5468

HIPAA & privacy protection

Our telehealth practice is committed to protecting your privacy and safeguarding any personal information you choose to share with us. Although our website does not collect, store, or transmit Protected Health Information (PHI), we follow industry-standard privacy and security practices to ensure your information remains confidential.

If you engage in telehealth services that involve medical evaluation or treatment, those interactions are protected under the Health Insurance Portability and Accountability Act (HIPAA). Any PHI shared during your telehealth visit is encrypted, securely transmitted, and handled in compliance with federal privacy regulations. We do not sell, share, or disclose your personal information to third parties without your consent, except as required by law.

You have the right to request a copy of your medical records, ask that we correct information you believe is inaccurate, and receive an accounting of certain disclosures we have made. To exercise any of these rights, or if you believe your privacy has been violated, contact us directly — we will respond promptly and work with you to resolve the concern.

Accessibility statement

Our telehealth services are designed for accessibility and non-discrimination in compliance with ADA requirements, ACA Section 1557 standards, and WCAG digital accessibility guidelines. If you encounter any barrier using this site or our services, please contact us so we can accommodate you.

If you use assistive technology — such as a screen reader, screen magnifier, or voice-recognition software — and part of this site is difficult to navigate, let us know which page and what happened. We review accessibility feedback on an ongoing basis and will work with you to provide the information or service you need in an alternate format if a barrier cannot be fixed right away.

Good Faith Estimate

You have the right to receive a Good Faith Estimate (GFE) explaining the expected costs of any non-emergency services. Under the federal No Surprises Act, this right applies to patients who are uninsured or who choose not to use insurance for their visit. This estimate outlines charges for your telehealth visit, including evaluation, treatment, and any recommended follow-up care. See current rates on the pricing page.

Keep a copy of your Good Faith Estimate. If your final bill is $400 or more above the estimate you received, you have the right to dispute the charge. Questions about the No Surprises Act or the patient-provider dispute resolution process can be directed to the U.S. Centers for Medicare & Medicaid Services, or you may reach out to us directly and we will help point you to the right resource.

Telehealth consent & technology

All visits are conducted by secure, encrypted video technology rather than in person. Before your first visit, you will be asked to review and sign a telehealth consent form acknowledging that you understand how virtual care works, including its benefits and its limits compared with an in-person exam.

You will need a reliable internet connection and a device with a camera and microphone — a smartphone, tablet, or computer all work. If a technical issue interrupts your visit, your clinician will help you reconnect or reschedule at no additional cost. Telehealth is not appropriate for every condition; if your clinician determines that your symptoms require an in-person exam, imaging, or emergency evaluation, you will be advised to seek that care promptly.

Non-discrimination notice

Abundant Life Healthcare complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex in the services we provide. We were founded to serve Florida’s medically underserved, underinsured, and uninsured communities, and that commitment guides how we treat every patient who schedules a visit with us.

Emergency Care Warning

Our telehealth clinic provides care for non-emergency medical needs only. If you are experiencing chest pain, trouble breathing, severe bleeding, severe abdominal pain, sudden neurological symptoms, suicidal thoughts, sudden weakness, confusion, deep wounds, severe burns, inability to retain fluids, pediatric fever of 103°F or higher and/or fever lasting three to five days without breaking, adult fever of 103°F or higher not responding to over-the-counter fever-reducing medications, or any symptoms that may be life-threatening — call 911 immediately or go to the nearest emergency room.

Patient resources

COMING SOON

Downloadable forms, visit preparation instructions, and patient education materials will live here once the practice’s EMR and document library are finalized.

Terms & conditions

By entering and using this website, you acknowledge that you have read the Policies & Privacy, Terms of Use, and SMS Disclaimer sections on this page, and that you agree to and accept them.

By using this website and scheduling a telehealth visit, you agree to receive non-emergency medical care through secure telehealth technology. You understand that telehealth has benefits and limitations, and that all services provided — including Adult Preventive Bridge Wellness, Adult Behavioral Health: Anxiety & Depression Wellness, Adult Travel Wellness & Preparedness Trio, Adult Community Smoking Cessation, Comprehensive Laboratory Wellness Consultation, Adult Metabolic Wellness & Longevity Screening, and Adult Medication Wellness Review — are intended for non-emergency conditions only.

You agree to complete all required intake forms and consents before scheduling your appointment, to provide accurate information, and to use this service only if you are physically located in Florida at the time of your visit. All services are cash-pay, and fees must be paid at the time of scheduling.

Prescribing is limited to safe, evidence-based, non-controlled medications. We do not prescribe controlled substances through telehealth visits. If you need to reschedule or cancel, please reach out as early as you can — advance notice lets us offer that time to another patient and helps us keep visits available on a same-day or next-available basis.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, and any dispute arising from your use of this website or our services will be resolved in the state or federal courts located in Florida.

Website content is informational only and does not constitute medical advice, diagnosis, or treatment outside of a scheduled telehealth visit. If you are experiencing a medical emergency, call 911 immediately.

SMS / text messaging disclaimer

By providing your mobile phone number and opting in, you consent to receive text (SMS) messages from Abundant Life Healthcare related to appointment reminders, scheduling, billing, and account or visit-related updates. Consent to receive text messages is not a condition of purchasing any services.

Message frequency varies based on your appointments and account activity. Message and data rates may apply, based on your mobile carrier and plan. We are not responsible for any delays or failures in message delivery caused by your mobile carrier.

You can opt out of text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation message and you will no longer receive texts from us unless you opt back in. For help at any time, reply HELP or contact us directly.

Text messages are not a secure channel for sharing Protected Health Information (PHI). Please do not include sensitive medical details in a text message to us. Carriers, including Wireless providers, are not liable for delayed or undelivered messages. This SMS program applies only within the United States.